No you don't have to create an account! However, we recommend that you do, as it simplifies procedures for us and allows you to refer back to previous orders, place a new order, or to check the tracking of a pending order.
Orders can be placed on our website or by phone. You must be at least 13 years old and provide a US shipping and billing address. We have a well-designed and responsive website that is supported in all major tablets and smart phone formats. If you are near the bay area, just pop in and we will get you going in minutes with a shopify smart reader.
We are located in California and have merchandise located here. As per CA BOE publication we need to collect sales tax, so this is out of our control.
We have a standard medium size, that can be customized with some extra charges. Please provide the customization details during the order process. You can check out size chart (kurti, suit and cotton kurti) for more details.
Currently most of our clothing comes only in the color combinations as shown on the site. We understand that one size does not fit all, so please let us know the customization details you need and we will get it done for you.
It depends. If there are minor changes needed, we will get that done for free. Just let us know when you checkout.
Our site is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. We use shopify payment gateway that is powered by stripe for your security. All payment transactions are secure (https) and encrypted. Credit card information is never stored
Yes you can place orders on phone.
Just call us before the order is shipped. We will be happy to assist with a new or amended order.
You can return the order within 30 days from the date of purchase. Just email or call us and we will provide the details. Do check out our refund policy.
Once we’ve emailed you to say we have issued a refund for you, it can take anywhere between 2 and 5 working days, depending on which bank you are with.
We accept all major credit and debit cards. We are also able to accept paypal payments. We do not accept bitcoin or apple pay.
Orders are usually processed and shipped out within 7 days after order placement. Shipping notifications are sent out via email after order is shipped with a tracking number which allows you to easily and quickly locate the whereabouts of your order. Delivery times may be longer around major holidays.
Actual colors may vary slightly because individual computer monitors/mobile devices have different capabilities from one another to display color.If you have any questions about color, please email us before you order and we will be happy to help you out. We have made an effort to display each garment as accurately as possible. However, depending on your monitor settings, we cannot guarantee that your monitor’s display of any color will be accurate.
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
All products are made from handwoven & natural textiles and hence a slight shrinkage can be expected in those garments which are not pre washed. We recommend dry wash for all our hand woven garments. Using a dryer will heat the fabric and cause the garment to shrink. Drying your clothes in the shade will ensure that the color does not fade.
You certainly can! We appreciate all the sharing and linkage you can give us.